Disclaimers

Mission Bay Volkswagen Customer Reviews in
San Diego, CA

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Mission Bay Volkswagen is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

7 Testimonials
4.4 out of 5 stars
5 star
3
4 star
4
3 star
0
2 star
0
1 star
0
Alejandro was very informative and cool. Not too pushy, but straightforward. My husband thought it would have been nice to have coffee there since the buying takes so long.
Terri Oelrich
2023-07-09
Very friendly person greeted me. It was a quick intake process to drop off my vehicle for maintenance. He notified me when the car was ready, offered a ride. When I arrived, he was free to review the maintenance appointment findings and then walked me to my car. Just all very pleasant and easy!
Brandi Cropper
2023-05-07
Excellent - I was quickly greeted and my vehicle entered into the system to get processed. Service Advisor Johnny was friendly, thorough, and answered all of my questions. It's rare to to heard and understood as a customer these days and Josh took the time to listen in carefully and get me right. He was a great listener and went above and beyond!
Peter Talbot
2023-08-01
Johnny is a great advisor. My service seem to went smooth and mostly timely. I would like to see get more back to CUSTOMER APPRECIATION SERVICE. Example, detail your vehicle. It was a great benefit to me. They use to do a multipoint inspection so we know how are car is doing. They would give it to you when you cash out. Why don't they do it any more?
Brett Eggen
2023-06-21
Overall excellent experience the sales person (Rod Joyner) was wonderful, kind and knowledgeable. The only issue we had was with the sales system which made it so tax was not calculated and we had to make a return trip to the dealership to re-sign the contract.
Maribeth Brown
2023-07-10
Johnny is a great advisor. My service seem to went smooth and mostly timely. I would like to see get more back to CUSTOMER APPRECIATION SERVICE. Example, detail your vehicle. It was a great benefit to me. They use to do a multipoint inspection so we know how are car is doing. They would give it to you when you cash out. Why don't they do it any more?
Brett E
2023-06-21
We really enjoyed working with Edward; he was straight with us (no sleazy car salesman tactics which we experienced elsewhere) and made the process easy. We would like to give him five stars, however the process after we started with the paperwork took FOREVER, and it was very difficult to understand who we were waiting on/what was going on. I would highly suggest that you upgrade from a paper system to something electronic when possible. In addition to that, we asked to start reviewing paperwor... More
Laura Mellone
2023-07-27